Your own personal branch at your fingertips!
New and improved PFCU Online Banking and Mobile App are now available! Our members can expect an enhanced user experience, brand new look and feel, and several improvements in our online banking and mobile app such as:
- Brand new interface with a refreshed look and feel.
- Easily update your email, phone number, or address on your account(s).
- Card Controls for Debit and Credit to report lost/stolen.
- Improved search options for Account Balances.
- A combined Transfer and Payment section.
- Improved security and privacy settings such as a toggle button to show/hide account and routing numbers.
- Visual impairment assistance.
- Spanish as a default second language.
- And more!
For a more convenient and better digital experience, our revamped mobile app is also available for all our members! Click here to learn more.
Managing your finances are a high priority, but your tight schedule might not leave much time for money management. That's why it makes sense to sign up for Online Banking & Bill Pay at Pasadena Federal Credit Union. You can access your accounts anytime, anywhere and transfer money, pay bills, and track spending while you're on the go. Let us provide you with the 24/7 convenience you need, so you can focus on the more important things in life.
Online Banking
Check account balances, transfer funds, make loan payments and much more. Online Banking offers a fast and secure way to handle a wide variety of financial matters.
- View your current balance and account history
- Schedule transfers in advance
- Transfer funds between deposit accounts
- Set up alerts to be notified when activity occurs
- View and print cleared checks online
- Make loan payments through the Payments section
- Customize the layout of your dashboard
- Pay your bills with online Bill Pay
You can now enjoy new features and enhancements such as:
- Brand new interface with a refreshed look and feel.
- Easily update your email, phone number, or address on your account(s).
- Card Controls for Debit and Credit to report lost/stolen.
- Improved search options for Account Balances.
- A combined Transfer and Payment section.
- Improved security and privacy settings such as a toggle button to show/hide account and routing numbers.
- Visual impairment assistance.
- Spanish as a default second language.
- And more!
Bill Payment
Save money on postage, checks and envelopes. Make sure you never miss another due date. Once you sign up for Online Banking, you have free access to our convenient online bill payment service.
- Schedule recurring or one-time payments
- View all payees, upcoming bills, and payment history
- Add, delete or modify payees quickly
- Pay any person with one click
- Set up recurring payments for bills that are the same each month
- See bill amounts and payment due dates with eBills
Need assistance with something in Bill Pay? Check out this quick tutorial that shows you how to set up online bill payment.
Call 877-797-3964 or chat live with a representative between 4:30AM-11PM PT.
eStatements
Chances are that you already have enough paper in your house - and in your life. Enjoy the convenience of receiving your monthly account statements online.
- "Go green" and reduce household clutter at the same time
- Put important financial information at your fingertips
- Make it easier to identify suspicious transactions
- Save money in the long run by identifying spending patterns
- Reduce the risk of ID theft by keeping your financial data out of the mail
To sign up, just log into your online banking account and click on Statements to enroll! Please note that you can only access your online statement history up to the time in which you have decided to enroll.
External Transfers
We’ve partnered with Plaid to bring you a better banking experience by making it possible to instantly link your external accounts!
With Plaid, you can now transfer money easily between your accounts and link an external bank/credit union account to PFCU. You will now be able to easily transfer funds from another financial institution to pay your PFCU loan.
To use this feature, simply go into “Move Money” from within PFCU Online Banking and Mobile App. You will be asked to provide your online banking credentials associated with the external account to complete the process once you're within the Plaid environment. Depending on your external account's financial institution, some of them may require micro deposits for an additional layer of account verification before they connect the two accounts.
Below are some screenshots on where to find Move Money>Add External Account.
Mobile App:
Online Banking:
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Frequently Asked Questions
What if I don’t see my other financial institution within Plaid?
If your external financial institution doesn’t appear in the list, the financial institution doesn’t have a relationship with Plaid. Instead, you will need to link your accounts manually utilizing micro-deposit verification. Once you initiate the verification process, which can take 2-3 business days, you’ll receive one small deposits in your external account. Enter the amount that was deposited to your account at your other financial institution and follow the screen prompts. Once you add your external account and complete verification of the account, you will not need to do it again, unless you remove the external account and want to add it back.
What if my credentials are not accepted?
If your credentials from your external financial institution are not accepted, please verify that the information you are using is correct. If you are still unable to connect your external account, you can still add an external account by completing the micro-deposit verification process.
How do I know that Plaid is safely using my information?
Plaid is certified in internationally recognized standards. They utilize encryption safeguards, multi-factor authentication, independent security testing, and much more to ensure your information is safe. Additionally, Plaid doesn't sell or rent your data to outside companies. For more information on Plaid's safeguards, please visit https://plaid.com/safety/.
What if my external account is already linked?
If your account is already linked, you won't need to relink that account. Plaid will only be initiated when you have new external accounts to link to your Pasadena FCU account.
The financial institution added to my external account list is different than the one I selected in Plaid.
Some financial brands use a partner bank to provide their banking services. For example, Chime® uses Bancorp, Inc. and Stride bank to offer their banking services.
I don’t recognize the security questions asked by Plaid. Where did they come from?
Any security questions asked by Plaid come directly from the external financial institution you're attempting to connect to. Please contact your external financial institution if you're having difficulty with your security questions.
Plaid says the financial institution I’m attempting to connect is having connectivity issues. What should I do?
You may be able to connect your account to Plaid later. However, if Plaid notes "Connectivity not supported" for the selected financial institution, you will need to exit Plaid and use manual verification instead.
Plaid is taking me to my other financial institution’s login page. What is happening?
Several financial institutions have users authenticate directly with them instead of through Plaid. Typically, these institutions will also have you select which accounts you want to share with Plaid before you can complete your connection. You can expect this when connecting accounts from Bank of America, Capital One, Chase, and Wells Fargo.
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