.png)
Coming Soon on November 4
PASADENA SERVICE FEDERAL CREDIT UNION MEMBERS WILL BE IMPACTED BY THIS SYSTEM INTEGRATION. PLEASE REVIEW THE INFORMATION BELOW, PAYING SPECIAL ATTENTION TO THE ANTICIPATED DOWNTIMES.
Following the merger between Pasadena FCU and Pasadena Service FCU, we are working diligently to combine our systems so that members can do their banking across all of our branch locations and utilize our expanded products and services. The system integration will combine both credit unions’ core systems, so that we can operate as one entity. Members will soon be able to transact from any Pasadena FCU or Pasadena Service FCU branch and have access to more locations for their banking needs.
In preparation for this system integration, you can find our Frequently Asked Questions (FAQs) below, in addition to the Member Impact Calendar. The FAQs contain useful information such as how to access Pasadena FCU Online Banking for the first time, dates to avoid scheduling bill payments, and more. The Member Impact Calendar summarizes expected downtime to online banking services and the ability to use your ATM/Debit cards. To ensure a smooth transition, please carefully review the provided FAQs. This will help you stay informed, avoid unnecessary stress, and prevent any missed payments on the day of the integration. Planning ahead will ensure you have all the information you need for a hassle-free experience.
In preparation for this system integration, you can find our Frequently Asked Questions (FAQs) below, in addition to the Member Impact Calendar. The FAQs contain useful information such as how to access Pasadena FCU Online Banking for the first time, dates to avoid scheduling bill payments, and more. The Member Impact Calendar summarizes expected downtime to online banking services and the ability to use your ATM/Debit cards. To ensure a smooth transition, please carefully review the provided FAQs. This will help you stay informed, avoid unnecessary stress, and prevent any missed payments on the day of the integration. Planning ahead will ensure you have all the information you need for a hassle-free experience.
We encourage you to stay proactive and make sure the contact information we have on file for you is up to date in the event we need to contact you by email or mail. Make sure to visit the Merger Updates page on our website often, as we will continually post updates on how this system integration will impact you.
Member Impact Calendar
General FAQs
Where can I find all merger-related resources?
You can find them on our website: https://www.pfcu.org/resources/merger-updates
I received information from you regarding a system integration taking place in November. What's going on?
Now that the merger between Pasadena FCU and Pasadena Service FCU is finalized, we are working diligently to combine our systems so that members can do their banking across all of our branch locations and utilize our expanded products and services. In order to make this possible, we have to go through what is also commonly referred to as a "core conversion." Core conversion may be used interchangeably with system integration. They both mean the same thing-- which is combining both credit unions' core systems so that we can operate as one entity. Members will be able to transact from any Pasadena FCU/Pasadena Service FCU branch and have access to more locations for their banking needs.
What is a core and why is it converting?
Our core processing system, or “Core,” is the software that manages both credit unions' financial technology. It manages everything from opening accounts to maintaining transaction records, and from servicing loans to maintaining all our members’ account records. Keeping our members’ information secure and private, and in its best technological health, is a top priority for the long-term care of Pasadena FCU.
In an effort to deliver the best Online Banking experience, we will be migrating Pasadena Service FCU members to the Pasadena FCU core system.
When is the system integration happening?
The system integration has been underway and we have been preparing all our connecting systems, such as our online and mobile sites, bill payment, and statement services, to prepare for the integration. The system integration is scheduled for November 4, 2024.
What should I do in preparation?
You must carefully review this FAQs document and pay attention to the dates as outlined in the "Member Impact Calendar" provided.
We encourage all Pasadena Service FCU members to stay proactive and make sure the contact information we have on file for you is up to date in the event we need to contact you by email or mail. Make sure to visit the Merger Updates page on our website often, as we will continually post updates on how this system integration will affect you.
I see that you no longer offer a product that I have on my membership. Will you continue to service this product or will it be discontinued?
Please do not be alarmed if you do not see a few Pasadena Service FCU products/services you've come to know through the years reflected on the Pasadena FCU website (www.pfcu.org), as we are working on combining our systems. You will be able to transact and bank with us as you normally would, and there is no immediate impact to your existing accounts. Please excuse our construction dust between now and November. You will be receiving additional communications from us regarding potential changes that may require your attention. Please continue to check back on our Merger Updates page on our website.
Online Banking FAQs
Will my Online Banking settings stay the same?
Starting Monday, November 4, Pasadena Service FCU members will have access to a new and improved online and mobile banking experience. Pasadena Service FCU Online Banking and Mobile App will be replaced with Pasadena FCU's Online Banking and Mobile App. You must re-register for Pasadena FCU Online Banking to access your accounts.
Where do I go to log in?
You will log in through your credit union homepage, www.pfcu.org. Click on the upper right box that says "LOGIN" and then the "REGISTER" link below the "Sign In" button.
How do I log in?
You will be asked to verify your identity in order to access your Online Banking account and profile. Members will have the option of registering with any of these options: i) Full Social Security Number (SSN) + Date of Birth; ii) Debit Card # + Last 4 SSN or iii) Member Account # + Last 4 SSN. Starting November 4, all members will be logging in through www.pfcu.org and our PFCU mobile app.
Will my username and password remain the same as before?
No. You will be required to set up a new username and Online Banking password.
Can I continue to use the existing Pasadena Service FCU Mobile App?
No. Starting Monday, November 4, you must download the Pasadena FCU mobile banking app in order to access mobile banking. The previous Mobile App will no longer be supported. You can also find the apps here: https://www.pfcu.org/services/mobile-app
Where can I download the new app?
Please search Pasadena Federal Credit Union in your Apple or Google play stores to download the app.
Will I be able to bank online during the conversion?
Pasadena Service FCU Online Banking and Mobile App will not be available starting October 31 at 12:00PM PT. It will be replaced with Pasadena FCU's Online Banking and Mobile App. The downtime for Pasadena Service FCU members to access online banking will occur between October 31 - November 3.
Starting on November 4, Pasadena Service FCU members can register for Pasadena FCU Online Banking and download the Mobile App.
Bill Payments and Transfers FAQs
Will I need to re-register for online bill payment on Online Banking?
Beginning on Monday, November 4, Pasadena Service FCU members will be able to use Pasadena FCU Online Banking by enrolling from their computer or from their mobile device. Existing online bill payment users from Pasadena Service FCU will not need to go through a full re-registration, but may be prompted to verify their identity through a series of multi-factor authentication questions. It is expected that existing bill payees will transfer over during the system integration; however, as a precautionary measure, we recommend you make note of these payees and any payment history that may be important to you. We recommend downloading any payment history you think you may need as they will not transfer over during the integration.
Will my pending payments still be set up in Bill Pay?
Bill payees you have set up within online bill payment at Pasadena Service FCU should migrate over during this system integration. Once you are able to log into Pasadena FCU Online Banking, please review and make sure your payees are reflected. We recommend taking a picture/screengrab or writing down the existing payees you currently have in your online bill payment prior to the system integration. In the event some bill payees are not imported over during the system integration, you will need to manually add those bill payees and scheduled payments back in once you're in Pasadena FCU Online Banking.
Please plan accordingly and do not schedule any bill payments to be paid between October 30 (Wed) - November 4 (Mon) as they will run the risk of being delayed. If you have recurring payments scheduled during those dates, we strongly advise you to reschedule these payments to be made prior to October 30 or after November 4. For payments scheduled to be made after November 4, log into Online Banking on November 4 to verify.
Will my bill payments be affected during the conversion?
Please plan accordingly and do not schedule any bill payments to be paid between October 30 (Wed) - November 4 (Mon) as they will run the risk of being delayed. If you have recurring payments scheduled during those dates, we strongly advise you to reschedule these payments to be made prior to October 30 or after November 4. If you have payments scheduled to be made after November 4, log into Online Banking on November 4 to verify that they are still active/pending.
You will not be able to schedule, modify or check the status of any bill payments beginning October 28 through November 3.
Will transfers and ACH (Automated Clearing House) payments be affected during the conversion?
Pasadena Service FCU members will not be able to access or schedule any external payment transfers or ACH starting Tuesday, October 29. Normal access will resume on Monday, November 4 when you are able to log into Pasadena FCU Online Banking.
Will I still be able to use Remote Deposit Capture (RDC) to deposit my checks in Online Banking?
You will not be able to access the Remote Deposit Capture (RDC) feature to deposit checks within your Pasadena Service FCU Mobile App starting October 31 at 12:00PM PT. You will be able to resume depositing checks using Remote Deposit Capture through the new Pasadena FCU Mobile App starting on November 4.
You may download the app starting on November 4 and will not need to re-register for Remote Deposit Capture access when launching it for the first time in the Pasadena FCU Mobile App. Deposit limits may apply.
Statements FAQs
What is the length of electronic statements that will carry over from the old system?
Pasadena Service FCU members that are already enrolled in electronic statements, will have up to 18 months of electronic statement history that will carry over from the old system. Members who only recently enrolled in electronic statements can only access up to the time in which they decided to enroll.
We strongly recommend that you log into your Online Banking account and download and save past statements should you require any statements older than 18 months.
Will I need to re-enroll for paperless statements/eStatements?
If you are already enrolled in electronic statements or eStatements from Pasadena Service FCU, you will continue to receive e-statements following the system integration. If you are currently enrolled in paper statements and would like to transfer to e-statements, you can view them within Online Banking; please notify the credit union so that we can stop sending paper statements in the mail.
eStatements will begin to display at the time of enrollment. You will not be able to view/access eStatements older than the time in which you decided to enroll.
Regardless of your enrollment in e-statements, you will receive a paper statement in the mail with your final October account activity.
Ancillary Services FAQs
Will I still have access to the Quicken and QuickBooks software?
Yes; if you are currently enrolled in using the Quicken or QuickBooks services, you will continue to be able to access. Due to the nature of this product, you will be required to deactivate your old account with Pasadena Service FCU and reactivate your account with Pasadena FCU to continue using it.
Can I still use my existing checks, or will I be receiving new ones?
Pasadena Service FCU members may continue to use their existing checks following the system integration. There is no action required from you at this time. Starting November 4, for new check orders, you will be able to order new checks that will reflect your new Pasadena FCU routing number #322280728 and new account number (if applicable).
Account Information FAQs
Will my account number change after the system integration?
Your credit union made every effort to minimize any disruption to your account numbers during this transition. While the majority of member account numbers will remain the same, there is a small percentage of individuals whose account numbers were impacted during this system integration. We will be contacting these individuals separately.
Please make sure to verify your account number upon logging into Online Banking for the first time. To locate your new account number(s), simply log into your new Online Banking and Mobile App and go to your account details.
In the event that your account number changed, you will need to contact payees with your new account information (if applicable). We sincerely apologize for any inconvenience they may have caused.
Will the routing number change after the core conversion?
Yes, it will change. Your new RTN will be: 322280728
There will be no immediate impact to existing recurring payments and direct deposits that use the old routing number. However, you should update them to reflect the new routing number as soon as possible to avoid future impact.
We understand that unexpected technical difficulties could arise during the system integration but rest assured, your accounts are safe and secure with Pasadena Federal Credit Union. If you encounter any issues and/or problems that this resource page does not address, you can always contact us by phone, chat, or speak with someone at a branch.